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求教ticketmaster注冊(cè)選項(xiàng)里沒有中國，怎么破？ - 知乎首頁知乎知學(xué)堂發(fā)現(xiàn)等你來答?切換模式登錄/注冊(cè)NBA留學(xué)美國求教ticketmaster注冊(cè)選項(xiàng)里沒有中國，怎么破？關(guān)注者3被瀏覽28,564關(guān)注問題?寫回答?邀請(qǐng)回答?好問題?添加評(píng)論?分享?2 個(gè)回答默認(rèn)排序Haoz同學(xué)? 關(guān)注國內(nèi)如何注冊(cè)Ticketmaster賬號(hào)？很多想買演唱會(huì)門票的朋友在Ticketmaster上注冊(cè)時(shí)卡在了手機(jī)號(hào)驗(yàn)證上，輸入86手機(jī)號(hào)提示不支持無法驗(yàn)證，這種問題如何解決呢？Ticketmaster是一個(gè)很老牌的售票網(wǎng)站，總部在美國加州，目前業(yè)務(wù)遍及20多個(gè)國家，主要負(fù)責(zé)在線銷售各大演唱會(huì)、體育賽事、戲劇、展演等活動(dòng)的門票。2010年Ticketmaster與全球最大的現(xiàn)場(chǎng)音樂公司Live Nation的合并也是一時(shí)轟動(dòng)音樂界。 在Ticketmaster英國網(wǎng)站上你可以找到大部分在英國、美國、加拿大、意大利，新西蘭等國舉辦的演唱會(huì)并直接購票。事實(shí)上，Ticketmaster也算是銷售演出門票最全的一個(gè)網(wǎng)站了。下面手把手演示Ticketmaster賬號(hào)的注冊(cè)流程：首先打開Ticketmaster官網(wǎng)：https://www.ticketmaster.com/ 可能需要開代理，否則官網(wǎng)加載會(huì)很慢。2. 點(diǎn)右上角 sign in進(jìn)去頁面，然后點(diǎn)sign up 創(chuàng)建賬號(hào)3. 輸入郵箱、密碼、姓名和國家、郵政編碼，這里我選的是美國，網(wǎng)上隨便找個(gè)美國的郵政編碼填進(jìn)去就行。4. 點(diǎn)下一步輸入手機(jī)號(hào)驗(yàn)證，這里只能驗(yàn)證美國和加拿大的手機(jī)號(hào)，輸入國內(nèi)86手機(jī)號(hào)是提示不支持的，有的手機(jī)號(hào)是可以收到驗(yàn)證碼的，這個(gè)可能跟運(yùn)營(yíng)商有關(guān)系。5.這里我們只能改用美國的手機(jī)號(hào)去驗(yàn)證，沒有美國手機(jī)號(hào)的，參考Ticketmaster保姆級(jí)注冊(cè)教程6. 收到驗(yàn)證碼后填進(jìn)去然后點(diǎn)下一步，再填入郵編地址，國家，勾選條款，下一步即可注冊(cè)完成了。如何購票？挑選完你所需購買的門票，就會(huì)來到最后的支付頁面。支付方式有信用卡，PayPal，以及商家的禮品卡等方式。根據(jù)頁面提示填入相關(guān)信息即可。此步驟還會(huì)有保險(xiǎn)選擇項(xiàng)，建議大家一并購買了，如果發(fā)生飛機(jī)Delays、交通意外、天氣等因素，導(dǎo)致無法前來看比賽，可獲得100% 補(bǔ)償，另外還有24 小的支援熱線。下單成功后，你的注冊(cè)郵箱會(huì)收到一封來自Ticketmaster的訂單確認(rèn)郵件，以及一些注意事項(xiàng)。以上就是關(guān)于Ticketmaster的一些購票流程。Ticketmaster退票流程Ticketmaster退票政策是：只有演唱會(huì)取消、改期等，才可退票。但是如果在購買的時(shí)候選擇了保險(xiǎn)，因?yàn)橐恍┮蛩夭荒芮叭ビ^看的話，可以獲得高達(dá)100%的賠付。當(dāng)然好不容易購買到的搶手票，也可以通過國外著名的門票二手交易網(wǎng)站：StubHub上去轉(zhuǎn)賣，StubHub也是全球性網(wǎng)站，英國（http://www.stubhub.co.uk/）、美國（https://www.stubhub.com/）、中國官網(wǎng)、俄羅斯官網(wǎng)、澳洲官網(wǎng)、以及中國臺(tái)灣等。另外通過Extrabux返利網(wǎng)站在StubHub交易的話，同樣可額外獲得高達(dá)5.5%的現(xiàn)金返現(xiàn)喲。Ticketmaster搶票攻略買演唱會(huì)門票或者其他賽事門票之前，大家可以關(guān)注推特或者其他公眾號(hào)，注意演唱會(huì)場(chǎng)次具體公開搶票時(shí)間和具體的搶票站點(diǎn)。設(shè)定好鬧鐘，注意時(shí)間一定要是國外當(dāng)?shù)貢r(shí)間，另外提前把賬戶和付款方式準(zhǔn)備好。在Ticketmaster搶票的話，同一個(gè)賬戶不能夠同時(shí)搶兩周票。一般搶票的時(shí)候都至少注冊(cè)兩個(gè)賬戶，在不同的機(jī)器上操作（找家人或者朋友幫忙）。Ticketmaster上搶票直接選best available，然后付款即可。前面說的同時(shí)不能購買兩張票是保險(xiǎn)的做法，但實(shí)際上同時(shí)購買兩張或者以上也是可以的。 Ticketmaster取票方式訂票成功后，一般會(huì)收到一封網(wǎng)站郵件，郵件中有個(gè)鏈接, 點(diǎn)擊鏈接會(huì)給你產(chǎn)生一個(gè)可以存入手機(jī)錢包的票，票上有二維碼。進(jìn)去的時(shí)候給他掃二維碼就好了，檢票的不會(huì)收打印的訂單的。如果沒有成功收到門票郵件的話，可以登陸購買門票網(wǎng)站，點(diǎn)擊右上角“人形圖像”進(jìn)入“My Tickets”頁面，就可以看到你的門票信息等相關(guān)情況。如果網(wǎng)站門票信息頁面沒有門票的PDF和門票的相關(guān)二維碼，可以點(diǎn)擊門票的detail，detail頁面出來在右側(cè)有個(gè)live chat客服24小時(shí)解答，就說中國app（因?yàn)橹袊膖icket master. app不可以升級(jí)的，即使下載了也沒有用）和手機(jī)browser都不能登陸到ticketmaster, 失敗的，所以要求他把你的票領(lǐng)取方式改為will call pick up方式也就說直接在演出前到票房領(lǐng)票。領(lǐng)票時(shí)帶上你的身份證件護(hù)照等和購買這個(gè)票的信用卡，還有票號(hào)就可以了。編輯于 2023-07-07 00:51?贊同 11??2 條評(píng)論?分享?收藏?喜歡收起?leilei? 關(guān)注注冊(cè)必須驗(yàn)證手機(jī)號(hào)碼，繞不過去，哭發(fā)布于 2019-02-13 21:11?贊同 5??12 條評(píng)論?分享?收藏?喜歡收起??
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(Top)
1History
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1.1InterActiveCorp years
1.2Live Nation merger
1.3Growth and acquisitions
2Products and services
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2.1Pricing
3Criticism and controversies
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3.1Anti-competition claims
3.2Rewards program monthly fees
3.3Secret partnership with scalpers
3.4Data breach
3.5Deceptive pricing
3.6Competitor computer hacking
3.7Dynamic pricing and "platinum" tickets
3.8Taylor Swift tour pre-sale crash
3.9Cloned and invalid tickets in Bad Bunny concert
3.10United States Senate committee hearing
3.11Drake and Zach Bryan tours controversies
3.12Eurovision 2023 on-sale crash
3.13Coronation Concert Tickets controversies
4Partners
5See also
6References
7External links
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From Wikipedia, the free encyclopedia
American ticket sales company
Ticketmaster Entertainment, LLCCompany typeSubsidiaryIndustryEntertainmentFoundedOctober 2, 1976; 47 years ago?(October 2, 1976), in Phoenix, Arizona, U.S.FoundersAlbert LefflerPeter GadwaGordon Gunn IIIJerry NelsonHeadquartersBeverly Hills, California, U.S.Area servedWorldwideKey peopleMichael Rapino (CEO)Mark Yovich (president)ProductsTicketing technologyTicket salesTicket resalesMarketingDistribution of event tickets and informationSupport of venue renovationRevenue$11.9 billion in 2019[1]Number of employees6,678ParentLive Nation Entertainment (2010–present)Websiteticketmaster.com
Ticketmaster Entertainment, LLC is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. In 2010, it merged with Live Nation under the name Live Nation Entertainment.[2]
The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas for both primary and secondary markets. Ticketmaster's clients include venues, artists and promoters. Clients control their events and set ticket prices, and Ticketmaster sells tickets that the clients make available to them. Ticketmaster also owns and operates TicketWeb, a ticketing website geared towards independent venues.
Ticketmaster is subject to numerous controversies and lawsuits, alleging violations of various laws. The platform charges a fee on tickets purchased and resold on the platform. The fees from ticket sales can account for a large percentage of overall ticket costs and have received scrutiny from regulators, customers, and musicians. The company has also faced scrutiny from the United States Department of Justice for retaliation against venues violating its 2010 10-year consent decree from the Live Nation merger, which has been extended an additional five years from 2020 through 2025.
Following the widespread criticism of the company's handling of the pre-sale of Taylor Swift's The Eras Tour in November 2022, the Department of Justice began a formal investigation into Live Nation Entertainment on the grounds of monopoly, antitrust law and consumer rights violations. The U.S. Senate Judiciary Committee examined the merger with a hearing in January 2023.
History[edit]
Ticketmaster was founded in Phoenix, Arizona in 1976[3] by college staffers Peter Gadwa and Albert Leffler, Gordon Gunn III, as well as businessman Jerry Nelson.[4][5] The company originally licensed computer programs and sold hardware for ticketing systems. Its first ticketed concert was Electric Light Orchestra, held at the University of New Mexico.[5][6]
In 1982, Fred Rosen was appointed CEO of Ticketmaster and moved the company to Los Angeles to be closer to the live entertainment industry. The move enabled the company to build contracts with many well-known venues including the LA Forum. Rosen drove investment into the company and led the switch to computerized ticketing.[7] By 1985 the company had operations in the U.S., Canada and Europe.[5] Under Rosen, the company moved into publishing and set up a travel agency and acquired rival Ticketron in 1991, making it the market leader.[7][8]
In November 1993, Microsoft co-founder Paul Allen acquired an 80% stake for more than $325 million.[9][7]
InterActiveCorp years[edit]
In 1998, USA Networks Inc., later named InterActiveCorp (IAC), purchased a majority stake in Ticketmaster.[10] That same year, the company merged with CitySearch and was renamed Ticketmaster Online-CitySearch.[11] In May 2000, Ticketmaster Online-CitySearch acquired TicketWeb Inc., a ticket vendor that sold tickets online and over the phone.[12] In 2003, IAC repurchased the remaining Ticketmaster stock that it had previously sold off.[13]
In September 2006, Ticketmaster President Sean Moriarty told NPR that Ticketmaster had lobbied several states to enact laws that would limit the ticket resale market to authorized companies. Economists worried these laws would harm competition, but Moriarty expressed the need to reduce corrupt scalpers and counterfeit tickets.[14]
In January 2008, Ticketmaster acquired Paciolan Inc., a developer of ticketing system applications and hosted ticketing systems, after litigation over the potential breach of antitrust laws.[15] Also in January, Ticketmaster acquired the UK-based secondary ticket marketplace, Getmein.com.[16] And finally, in that same January, Ticketmaster acquired TicketsNow, a ticket reseller in the United States, for $265 million.[17]
IAC spun off Ticketmaster as its own company in the summer of 2008.[18] Later in 2008, Ticketmaster acquired Front Line Management, an artist management firm that worked with artists such as Aerosmith, Christina Aguilera and Jimmy Buffett.[19] Front Line CEO Irving Azoff became CEO of the new company, which was renamed Ticketmaster Entertainment.[20]
Live Nation merger[edit]
In February 2009, Ticketmaster entered into an agreement to merge with event promoter Live Nation to form Live Nation Entertainment.[21] The deal was cleared by the U.S. Justice Department in January 2010 under the condition that the company sell Paciolan to Comcast Spectacor or another firm, and license its software to Anschutz Entertainment Group (AEG), its biggest competitor.[22] The new company, which would be called Live Nation Entertainment, would also be subject to provisions for 10 years that prevented it from retaliating against venues that partnered with competing ticketing firms.[22] This consent decree was extended in 2020 by an additional five years, and that the company acted in violation of the terms of the 2010 agreement.[23] Live Nation CEO Michael Rapino was named CEO of the new company.[24]
One year after merging, Live Nation settled a previous class action lawsuit against Ticketmaster which alleged that the company had misled plaintiffs in its descriptions of delivery and processing fees.[25]
Growth and acquisitions[edit]
In 2015, Ticketmaster acquired Front Gate Tickets, a music festival ticketing service that provided services for festivals including Lollapalooza and Austin City Limits.[26] The same year, the company acquired Universe, a DIY ticketing platform.[26] In 2017, TicketWeb, Ticketmaster's self-service ticketing platform, acquired Strobe Labs, a marketing platform that allows users to market to fans through social media.[27] In 2018, Ticketmaster acquired UPGRADED, a company which converts physical tickets into digital ones, utilising blockchain.[28]
Products and services[edit]
A Ticketmaster paper ticket
Ticketmaster sells tickets that its clients make available to them.[29] In 2009, Ticketmaster released a digital ticketing system that required customers to prove their identity prior to purchase. The company believed this would help circumvent brokers and scalpers.[30]
In 2016, Ticketmaster released a statement in favor of the Better Online Ticket Sales Act (BOTS Act), which banned the use of ticket bots to buy large amounts of tickets online and resell them at inflated prices.[31] The following year, the company filed a lawsuit against the ticket broker Prestige Entertainment after the company used bots to buy more than 30,000 tickets to the Broadway play "Hamilton".[32]
The company reported nearly 500 million tickets sold for 400,000 events in 2018.[33]
In November 2020, Ticketmaster announced it will check the COVID-19 vaccination status of ticket buyers before issuing passes when live events return in 2021. Fans that either failed to verify their vaccination status or tested positive would be denied access to the event.[34]
Pricing[edit]
The face value of Ticketmaster tickets is determined by the artist or client.[35] In addition to the face value price, venues and Ticketmaster add fees to pay for their services.[36]
Typically, fees added to a ticket's face value have included:[37][38][39]
Facility charge – Charge added by the venue.
Delivery fee – Charges added dependent on the ticket delivery method and credit card processing fees.
Service fee – Sum of charges added based on the "agreement with each client (artists)" and the order processing fee. Ticketmaster "may earn a profit on the order processing fee".[39]
As the Los Angeles Times has explained, "the 'service fee' is intentionally kept separate from the list price for two reasons: to make the base price of a ticket appear more affordable, and to create the impression that only Ticketmaster pockets that fee."[40] In other words, "Ticketmaster is effectively paid to be a punching bag" for consumer frustration with opaque add-on fees, and then some of the fees find their way back to the artist or venue.[40] Utilizing such subterfuge to extract additional revenue from fans without arousing direct backlash towards themselves has become increasingly important for artists. The collapse of record album sales after the year 2000 means that as of the 2020s, 95 percent of artist income comes from concert tours.[41]
Fee amounts vary between events and are dependent on the venue, available delivery methods, and preferences of the artist.[35] Some economists and activist groups have claimed that high ticket prices are due to a lack of competition within the music industry.[36][42]
In 2013, the jam band The String Cheese Incident gave fans money to purchase 400 tickets to one of its shows in order to resell them on its own site with fewer fees. The band said they were protesting Ticketmaster's ticket fees, while Ticketmaster argued that the band was taking revenue from venues and promoters.[43][44]
As of 2016, ticket resale was Ticketmaster's fastest growing business.[45]
In 2022, Ticketmaster was experimenting with a demand-based, dynamic pricing which would vary the ticket price based upon demand. The new system is touted to give artists a higher share of the revenues that would otherwise be coming through resale ticket sales.[46]
Criticism and controversies[edit]
Anti-competition claims[edit]
In May 1994, the grunge band Pearl Jam filed a complaint with the U.S. Department of Justice claiming Ticketmaster had cut the group out of venue bookings in a dispute over fees.[47] The investigation was closed without action in 1995, though the Justice Department stated it would continue to monitor the developments in the ticket industry.[48][49] Chuck Philips, a reporter who covered the issue,[50][51][52][53] was told by sources close to the case that the investigation was closed due to a combination of a shortage of resources and the case being difficult and having uncertain prospects.[48]
In a 2009 article by the CBC, Ticketmaster argued that legislation was needed in Ontario to protect fans from scalpers and unauthorized ticket brokers saying, "You and I both know there is a thriving ticket-broker industry ... so the law is really a fiction ... We very strongly feel the law needs to be modernized to reflect the reality of internet commerce. By keeping a price cap in place, you're really just driving the [resale] business into the shadows."[54] That same year, musician Bruce Springsteen complained of a conflict of interest between Ticketmaster and TicketsNow after fans were directed to TicketsNow once tickets to his concert sold out on Ticketmaster.com. Irving Azoff, Ticketmaster CEO at the time, released an apology and stated that the TicketsNow link would no longer be shown for Springsteen's concerts.[55][56] In 2018, the United States Department of Justice began reviewing complaints by AEG that claimed the company had engaged in anti-competitive practices. As of April 2018, the Department of Justice had not released comments on its investigation.[57]
In 2020, the Department of Justice fined Ticketmaster $3 million for violating a consent decree resulting from the Live Nation merger. The consent decree is extended through 2025 and is required to enforce its own compliance with the decree with a penalty of $1 million for any future violations.[23]
Rewards program monthly fees[edit]
In May 2013, Ticketmaster agreed to pay up to $23 million for enrolling customers into a rewards program that charged $9 per month. Ticketmaster made $85 million in fees, from customers who took about eight months on average to cancel their enrollment in the program. 1.12 million customers were eligible to claim up to a $30 refund.[58]
Secret partnership with scalpers[edit]
Ticketmaster secretly partners with scalpers to drive up prices for consumers.[59] Economists characterize the secondary market in tickets as socially wasteful rent-seeking.[60][61] In the mid-2000s, Ticketmaster engaged in primary market auctions that reduced the rents involved in secondary market scalping –?however, Ticketmaster ended these primary market auctions, opting instead to enter into the secondary market.[61]
In September 2018, the Toronto Star reported that Ticketmaster was not enforcing ticket limit rules on its resale platform, TradeDesk.[62] Ticketmaster denied the allegations, saying it would examine its resale policies on TradeDesk, and that it "never allows ticket scalpers to buy tickets ahead of fans."[63] One month later, a group of customers filed a class action lawsuit against Ticketmaster.[64]
In July 2019, a report by Billboard revealed a strategy by Live Nation, Ticketmaster's parent company, to secretly bypass placing certain tickets for sale on the primary market and instead, place them directly on resale sites "without giving fans a chance to buy them through normal channels at face value."[65] The company acknowledged it has "facilitated the quiet transfer of concert tickets directly into the hands of resellers through the years, though only at the request of the artists involved."
Data breach[edit]
In June 2018, Ticketmaster notified 40,000 U.K. customers that it had identified a hack caused by malicious software on a third-party customer support product it contracted. The company stated that customers who bought tickets between February and June 2018 may have had data compromised.[66][67][68][69][70][71][72][excessive citations]
Deceptive pricing[edit]
A class action lawsuit was filed against Ticketmaster in 2003, alleging that it did not fully disclose UPS and order processing fees added to tickets sold online. The case settlement was approved in 2015 and Ticketmaster issued vouchers and discount codes to fans who purchased tickets online between 1999 and 2013.[73][74] In a related case, Ticketmaster filed suit against its liability insurance carrier, Illinois Union Insurance Company, a subsidiary of ACE Limited, in 2010 for failing to aid in its defense in the 2003 suit.[75]
In June 2019, Canada's Competition Bureau fined Ticketmaster $4.5 million dollars ($3.44 million US dollars) as part of a settlement after it was discovered that Ticketmaster "topped advertised costs by more than 20% -- and sometimes as much as 65%." In addition to the required payment, Ticketmaster signed a consent agreement to ensure its advertising policies abide by Canadian law.[76]
Competitor computer hacking[edit]
In December 2020, Ticketmaster "entered into a plea agreement with federal prosecutors" and agreed to pay a $10 million fine after being charged with illegally accessing computer systems of a competitor.[77] According to FBI Assistant Director-in-Charge Williams Sweeney, "Ticketmaster used stolen information to gain an advantage over its competition, and then promoted the employees who broke the law."[78] The allegations were first reported in 2017 when a former CrowdSurge top executive hired by Ticketmaster hacked into his former employer's database.[79]
Dynamic pricing and "platinum" tickets[edit]
Ticketmaster and Live Nation has faced backlash for their dynamic pricing system and "platinum" tickets when tickets for Bruce Springsteen's and Blink-182's 2023 tours went on sale in July and October 2022 respectively, which saw fans of both acts criticize prices for random seats across the venue going for hundreds or thousands of dollars during pre-sales or right when tickets went on sale for the general public.[80][81] In March 2023, Robert Smith criticized the model and announced that the Cure would not be allowing Ticketmaster to sell dynamically-priced or platinum tickets for the band's upcoming North American tour.[82] Smith priced tickets for the Cure's concerts for as low as $20, but Ticketmaster charged fees that equalled more than the price of the base ticket. After Smith expressed his outrage, Ticketmaster refunded a portion of the fees to the purchasers.[83]
Taylor Swift tour pre-sale crash[edit]
Further information: 2022 Ticketmaster controversy
On November 15, 2022, the first day of pre-sale of tickets to verified fans for the US leg of the Eras Tour (2023) by American singer-songwriter Taylor Swift,[84] Ticketmaster's official website crashed following "historically unprecedented demand with millions showing up", halting the pre-sale.[85] In less than an hour of availability, the ticketing platform's servers were "unable to answer", with users "either completely logged out or in a queue 2,000-plus people strong that appeared frozen." Ticketmaster immediately published a statement saying they are working to fix the issues "as the site was unprepared to accommodate the sheer force of hundreds of thousands of Swift fans",[86] and subsequently reported that "hundreds of thousands of tickets" had already been sold and rescheduled the remaining onsales to a different time, including the Capital One onsale to November 16.[87]
Fans and customers online widely criticized Ticketmaster for a flawed ticketing model that obstructed them from purchasing tickets. The word "Ticketmaster" was trending number one worldwide on various social media platforms such as Twitter and TikTok.[88] Several US lawmakers took notice of the issue. US congresswoman Alexandria Ocasio-Cortez tweeted that Ticketmaster is a monopoly and that it must be unmerged from Live Nation Entertainment. Congressman Bill Pascrel, who had previously petitioned US Attorney General Merrick Garland in support of "strong antitrust enforcement by the Biden Administration" and criticized the merger of Ticketmaster and Live Nation, stated that he attempted to purchase tickets but was placed on the waitlist.[89] The Tennessee Attorney General, Jonathan Skrmetti, began an investigation into "consumer complaints about chaos during the presale of tickets" to the tour. He said in a press conference on November 16 that "a lack of competition [for Ticketmaster] has led to a poor experience and higher prices for consumers."[90] Following investigations initiated by the Tennessee Attorney General[90] and the North Carolina Attorney General on the grounds of consumer rights violations,[91] the federal Department of Justice began an investigation into Live Nation Entertainment and Ticketmaster on November 18.[92]
Swift released a statement on November 18, 2022, via her Instagram story; she asserted that she is protective of her fans and wanted to assure a quality experience for them, but found it difficult to "trust an outside entity with these relationships and loyalties". She said that she was "not going to make excuses for anyone because we asked [Ticketmaster], multiple times, if they could handle this kind of demand and we were assured they could." She concluded that she is taking the necessary measures to resolve the issue and resume the sale.[93]
In December, a group of Swift's fans, called "Swifties," filed a lawsuit against Ticketmaster and its parent company Live Nation, accusing them of fraud, anti-trust violations, and price-fixing. In the lawsuit, fans demanded $2,500 for each violation, which could potentially amount to several million in total.[94]
Cloned and invalid tickets in Bad Bunny concert[edit]
On December 9, 2022, the day of Bad Bunny's first concert of his World's Hottest Tour in Mexico City, an unprecedented number of tickets were cancelled, affecting a considerable group of concertgoers, whose tickets were confiscated and destroyed.[95] Because of this, Ticketmaster received a great amount of criticism because many of the attendees who were denied entry were accused of having counterfeit or cloned tickets, even though those attendees presented proof of payment or their ticket had not even been previously scanned. The procurator of Office of the Federal Prosecutor for the Consumer, described on Twitter that the agency had already requested a report from Ticketmaster Mexico on what happened at the Estadio Azteca and asked affected consumers to formalize their complaints under the terms of the law.[96] Due to the criticism, Ticketmaster Mexico released a statement through their social networks apologizing and saying that "the inconveniences in the accesses were a consequence of the presentation of an unprecedented number of fake tickets, which caused an out of the ordinary agglomeration of people and an intermittent operation of our system". They also offered refunds for the full cost of the tickets.[97] However, PROFECO ordered that those affected not only be refunded the full cost of the ticket, but an additional 20%.[98]
United States Senate committee hearing[edit]
On January 24, 2023, a three-hour hearing by the Senate judiciary committee,[99] titled "That's the Ticket: Promoting Competition and Protecting Consumers in Live Entertainment", to analyze "the long-simmering dissatisfaction over the 2010 consent decree governing the merger of Ticketmaster and Live Nation", was held at 10:00 am EST in the Hart Senate Office Building, Washington, D.C.[100] The hearing was telecast live. Various media outlets reported that both the Democrat and Republican senators "grilled" Ticketmaster's representative, Joe Berchtold, the company's chief financial officer. The senators questioned Berchtold over Ticketmaster's monopolistic practices, policies, ticket costs, lack of transparency, lack of defense against bots, and insensitivity to music artists. Berchtold, despite apologizing for the debacle, denied accusations of monopoly and fraud, but accepted that "there are several things we could have done better—including staggering the sales over a longer period of time and doing a better job setting fan expectations for getting tickets" and continued to blame "industrial-scale ticket scalping" and "unprecedented number of bots" in Swift's tour debacle. The witnesses prosecuting Ticketmaster included Jerry Mickelson, the president of JAM Creative Productions; and Jack Groetzinger, co-founder of SeatGeek.[101][102] Live Nation cited several letters of support within its testimony, including one from American country singer Garth Brooks.[103] Free Britney America, a D.C. organization that was part of the Free Britney movement, protested outside the U.S. Capitol during the hearing "in support of ending Ticketmaster-Live Nation's monopoly over the live event and ticketing industry."[104]
Drake and Zach Bryan tours controversies[edit]
On December 26, 2022, American country singer Zach Bryan criticized Ticketmaster for his Burn Burn Burn tour (2023) and listed out non-transferrable tickets to stop scalpers.[105] He went on to release a live album, entitled All My Homies Hate Ticketmaster.[106][107]
In March 2023, fans of Canadian rapper Drake also filed a class action lawsuit against Ticketmaster in the Superior Court of Quebec, alleging intentional deception and fraud. Plaintiffs claimed that the on-sale for the It's All a Blur Tour, a co-headlining concert tour by Drake and 21 Savage, "intentionally misleads consumers for [Ticketmaster's] own financial gain" by concealing information about additional show dates to drive demand and ticket prices.[108][109] The suit seeks $300 in punitive damages per customer and compensatory damages covering the difference between the "Official Platinum" ticket prices and the regular cost for the seats.[110]
Eurovision 2023 on-sale crash[edit]
For the Eurovision Song Contest 2023 in Liverpool in May 2023, the European Broadcasting Union (EBU) and the host broadcaster BBC partnered with Ticketmaster.[111] Prior to the ticket booking platform going live, many users complained that the Ticketmaster website had crashed with a 500 error.[112] Tickets for the contest's final sold out in 36 minutes, with the remaining available shows selling out around an hour later.[113] Following this, tickets were available on third-party resale platforms such as Viagogo, with a general admission standing ticket for the final, originally priced at ￡380, being sold for up to ￡11,800.[114][115][116]
Coronation Concert Tickets controversies[edit]
Ticketmaster was heavily criticised for their handling of the tickets for Coronation Concert of Charles III and Camilla. After two rounds of ticket balloting remaining spare tickets were sent out to people who originally put their name down. Thousands of email sent out to people stating "Congratulations, you have been successful in the ballot for a pair of standing tickets".[117][118] The email also said "You will have until 12:00 on 27th April to claim your tickets. If you do not claim your tickets by this date then they will be re-allocated"; as a result many people booked hotels or the day off work in anticipation that they had already gotten the tickets.[119] Ticketmaster has been criticised and the email labeled "misleading".[120]
Partners[edit]
Ticketmaster has partnerships with venues, professional sports leagues and teams, college and universities, musical acts and theatre tours[121][122][123] and target corporation in the United States and internationally.[124] Ticketmaster has partnered with musical acts such as Taylor Swift,[125] and the Trans-Siberian Orchestra,[126] and theatre productions such as Hamilton and Harry Potter and the Cursed Child.[121][127]
Ticketmaster has been the ticketing provider for the National Football League (NFL), National Hockey League (NHL) and the National Basketball Association (NBA).[128][129][130] In 2008, Ticketmaster entered into an agreement with the National Football League (NFL) to manage its resale market on NFL TicketExchange.[131] Ticketmaster also works with wrestling promotions World Wrestling Entertainment (WWE) (1994) and All Elite Wrestling (AEW) (2019)
In 2017, Ticketmaster announced it would open the TicketExchange platform to allow the sale and validation of tickets on third-party websites, including StubHub.[131] Ticketmaster has also partnered with the United States Tennis Association,[132] Tennis Canada,[133] and the PGA Tour.[134]
See also[edit]
Live Nation Entertainment
Jerry Seltzer
Ticket resale
Ticketmaster Corp. v. Tickets.com, Inc.
Monopoly
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^ Freeman, Jon (January 4, 2023). "Zach Bryan Wants to Burn Ticketmaster to the Ground". Rolling Stone. Retrieved March 28, 2023.
^ "Drake fans are the latest to hit Ticketmaster with a lawsuit following 'It's All A Blur' tour sale". Business Insider. Retrieved March 28, 2023.
^ "Ticketmaster facing lawsuit over Drake pricing now, too". The A.V. Club. March 24, 2023. Retrieved March 28, 2023.
^ Fu, Eddie (March 24, 2023). "Drake fan files class-action lawsuit against Ticketmaster over inflated "Official Platinum" prices". Consequence. Retrieved March 28, 2023.
^ "Eurovision 2023: Tickets for Liverpool sell out after huge demand". BBC News. March 2, 2023. Retrieved March 7, 2023.
^ Somerville, Ewan (March 7, 2023). "Eurovision tickets website crashes moments before sale begins". The Telegraph. ISSN?0307-1235. Retrieved March 7, 2023.
^ Jones, Damian (March 7, 2023). "Eurovision final 2023 tickets sell out in 36 minutes". NME. Retrieved March 7, 2023.
^ "Tickets: Eurovision Song Contest Grand Final - Live Show, Liverpool | Sat, 13 May 2023, 20:00 | Ticketmaster UK". Ticketmaster UK. Retrieved March 7, 2023.
^ "Eurovision tickets reselling for up to ￡12,000 as fans hunt for ways to attend contest". ITV News. March 7, 2023.
^ "Tickets for all 9 shows at this year's Eurovision Song Contest have now SOLD OUT". Eye on. March 7, 2023. Retrieved March 7, 2023.
^ "Anger as fans say Coronation Concert ballot 'misleading'". BBC News. April 25, 2023. Retrieved April 26, 2023.
^ "'Misleading' email brings residents to tears in Coronation concert ticket disaster". Bracknell News. April 26, 2023. Retrieved April 26, 2023.
^ McTaggart, India (April 25, 2023). "Coronation Concert chaos after tickets sell out in minutes angering ballot holders". The Telegraph. ISSN?0307-1235. Retrieved April 26, 2023.
^ "'Misleading' email brings residents to tears in Coronation concert ticket disaster". Royal Borough Observer. April 26, 2023. Retrieved April 26, 2023.
^ a b Maddaus, Gene (October 2, 2017). "Ticketmaster Says Bot Army Bought 30,000 'Hamilton' Tickets". Variety. Retrieved April 22, 2019.
^ "Ticketmaster To Use Next-Generation Venue Software For The NFL". October 18, 2017.
^ "Scottish Comic Beats Taylor Swift, Ed Sheeran in Ticketmaster UK Fan Vote For 'Ticket of the Year'". Billboard. Retrieved April 22, 2019.
^ "Ticketmaster Will Once Again Be the Official Ticketing Partner of SMG's UK Venues". Amplify. April 30, 2018.
^ "Taylor Swift announces massive 2018 'Reputation' tour". USA Today. Retrieved April 22, 2019.
^ "Exclusive: Trans-Siberian Orchestra announces 20th-anniversary winter tour". USA Today. Retrieved April 22, 2019.
^ Fierberg, Ruthie (September 30, 2017). "How to Buy Tickets to Broadway's Harry Potter and the Cursed Child Parts One and Two".
^ "NFL, Ticketmaster renew partnership for at least $200M". April 2, 2012. Retrieved July 5, 2022.
^ "Guarding The Gates: NHL Signs Multiyear Extension Of Deal With Ticketmaster". Retrieved April 22, 2019.
^ "NBA Renews Ticketmaster Deal for Two Years". Billboard. Retrieved April 22, 2019.
^ a b "StubHub Inks NFL Deal for Digital Tickets, Ticketmaster Integration". Billboard. Retrieved April 22, 2019.
^ "New Tech Offerings This Year At The US Open". NY Sports Day. August 26, 2018. Retrieved June 13, 2019.
^ "Rogers Cup goes digital with Ticketmaster". TheTicketingBusiness News. August 8, 2018. Retrieved June 13, 2019.
^ Brasier, John (July 25, 2017). "Wyndham Championship announces deal with Ticketmaster, new tier pricing". Retrieved June 13, 2019.
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